Privacy policy

Information we collect

We collect the details you provide when you create an account or use Groomable: your name, email, phone number, address, pet profiles, veterinarian details, appointments, reviews, messages, job postings, and applications. We also collect basic technical data such as device and usage information.

How we use it

Your information is used to run the marketplace: showing available times, confirming bookings, sharing the pet details a provider needs for an appointment, delivering messages between shops and groomers, and improving the service. We do not sell your personal information.

What others can see

Grooming shops and the groomers assigned to your appointment can see your pet's profile and your contact details so they can care for your pet. Shops you apply to as a groomer can see your work profile and application. Public profiles and reviews are visible to anyone using Groomable.

Security and retention

Accounts are protected by password, social sign-in, or biometric passkeys, and data access is restricted by per-account security rules. We keep your information for as long as your account is active or as needed to meet legal obligations.

Mobile numbers and text messaging

Mobile phone numbers collected for text alerts are used only to send you transactional appointment notifications — booking confirmations, reschedules, cancellations, same-day reminders, “ready for pickup” alerts, no-show notices, and recurring grooming reminders. Text alerts are sent only after you check the SMS consent box in Settings → Text message alerts. The full opt-in flow is published at groomable.app/sms-alerts.

Message frequency. Message frequency varies based on how often you book — a typical customer receives fewer than 10 messages per month. Message and data rates may apply. Reply STOP to any Groomable text to unsubscribe, START to resubscribe, or HELP for help. You can also turn text alerts off at any time in Settings → Text message alerts.

Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Phone numbers are disclosed only to the grooming shop or groomer handling your own appointment, and to our messaging provider solely to deliver the messages you requested. Message and data rates may apply; reply STOP to unsubscribe or HELP for help at any time.

Your choices

You can review and update your profile, pets, and business information at any time from your account. To request deletion of your account and associated data, contact Groomable support.