Terms & marketplace disclaimer

Groomable is a marketplace

Groomable is a marketplace that connects pet owners with independent groomers and grooming shops. Groomable does not provide grooming or boarding services, does not employ groomers, and is not responsible for the outcome of any services arranged through the platform.

Bookings

Appointments are confirmed instantly against the schedules that providers publish. The contract for the grooming service is between the pet owner and the provider. Pricing, cancellation windows, pet requirements, and service quality are set and delivered by the provider.

Hiring

Job postings, applications, messages, and trial grooms are exchanged directly between grooming shops and groomers. Groomable does not verify employment eligibility, licensing, insurance, or references, and is not a party to any employment or contractor relationship.

Your responsibility

Owners should share accurate pet health and behavior information. Providers should keep availability, services, and pricing current. Report any safety concern to the provider and to Groomable support.

SMS Terms

By enabling text message alerts in your Groomable account, you agree to receive appointment-related SMS notifications. Message frequency varies based on your appointments. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase. Groomable does not sell, share, or transfer mobile numbers or SMS consent to third parties or affiliates for marketing or promotional purposes.

By checking the SMS consent box in Settings → Text message alerts and saving your mobile number, you agree to receive appointment text messages from Groomable at that number. The consent wording is: “I agree to receive appointment text messages from Groomable at the mobile number above. Message frequency varies based on your appointments. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.”

Program description. Groomable sends transactional account notifications only: booking confirmations, reschedules, cancellations, same-day appointment reminders, “ready for pickup” alerts, no-show notices, and recurring 4/6/8-week grooming reminders. Groomable does not send marketing or promotional text messages.

Frequency and cost. Message frequency varies based on how often you book; a typical customer receives fewer than 10 messages per month. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.

Opting out and help. Reply STOP to any Groomable text to unsubscribe immediately, START to resubscribe, or HELP for assistance. You may also turn text alerts off at any time in Settings → Text message alerts, or email support.groomable@gmail.com.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier and device.

Full details of the opt-in flow are published at groomable.app/sms-alerts. Mobile opt-in data and consent are never shared with third parties for marketing purposes; see our Privacy Policy.