Text message (SMS) consent

Groomable sends appointment text messages only to pet owners, groomers, and grooming shops who explicitly ask for them. This page shows exactly how that consent is collected.

How you opt in

Text alerts are off until you turn them on. Inside your Groomable account, open Settings → Text message alerts, enter your mobile number, and check the consent box below. This is the only way a number is ever added to our messaging list — we never buy, rent, or import phone numbers, and consent is never a condition of purchase.

The form as it appears in your account

Mobile number

I agree to receive appointment text messages from Groomable at the mobile number above. Message frequency varies based on your appointments. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.

Exact consent wording

When Groomable sends texts

Booking confirmations when an appointment is created for you
Reschedule and cancellation notices for an existing appointment
Same-day appointment reminders
“Your pet is ready for pickup” alerts from the grooming shop
No-show notices
Recurring grooming reminders on your 4, 6, or 8 week schedule

These are transactional account notifications tied to your own appointments — Groomable does not send marketing or promotional texts. Message frequency varies based on how often you book; a typical customer receives fewer than 10 messages per month.

Sample messages

Groomable: Your appointment for Bailey at Shine Pet Spa is confirmed for Tue Sep 8 at 10:00 AM. Reply STOP to unsubscribe.

Groomable: Reminder — Bailey's grooming appointment at Shine Pet Spa is today at 10:00 AM. Reply STOP to unsubscribe.

Stopping messages and getting help

Reply STOP to any Groomable text to unsubscribe immediately; reply START to resume. Reply HELP for assistance, or email support. You can also switch text alerts off at any time in Settings → Text message alerts. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Privacy

Mobile numbers collected for text alerts are used only to send the notifications listed above. We do not sell or share mobile opt-in data or consent with third parties for marketing purposes. See our Privacy Policy and Terms of Service.